Help & documentation
Step-by-step guides for the things people ask about most — for attendees, members, and the people running the show.
Running a club?
12 guides covering the whole life cycle, from petition to your first event and beyond.
No guide matches that. Try a different word, or contact support and a real person will reply.
Tickets & check-in
Money
Payments, charges, and refunds
What you pay, what the charge looks like, and the one rule to know about refunds: your community issues them, not NeighborlyEvents.
Get paid back for event expenses
Bought snacks or supplies for a community or club event? Here's the form, screen by screen, and what happens after you submit it.
Account
Emails
Clubs
Starting a club
Start a club: how petitions work
A club begins as a proposal your neighbors sign. Here's what you're deciding when you write one, and what your neighborhood gets to decide instead.
Gather signatures and form the club
Who's allowed to sign, what happens when you hit the goal, and the three ways a petition can end.
Set up your club's page
Everything under Details: the description, tags, look, member-only links, and the questions you ask people when they join.
Club settings: alerts, emails, and dues
The Settings page, field by field — where your club's alerts go, who else gets copied, and how dues actually get collected.
Running a club
Create your first club event
The one choice that changes everything else about a club event, then the fields that matter and what publishing sets off.
Run the event: headcount, check-in, and after
Once an event is published, its own page is where you run it — the headcount, the messages, the door, the helpers, and everything that happens afterwards.
Run a poll, then turn it into an event
Next book, next route, next meeting night — and the one-click path from a decided poll to a real event on the calendar.
Book a neighborhood facility
How a club reserves the clubhouse, the court, or the meeting room — including the recurring booking that covers a whole season at once.
Give the club a rhythm
Most clubs are a habit before they're a calendar. Here's how to tell the app what the habit is.
Members, dues, and standing
Who gets in automatically, who waits for you, what pausing means, and where dues money goes.
Grow your club
Being findable, reaching out on purpose, and the loop that brings in members while you're not thinking about it.
Budgets and reimbursements
Track the club's money, and walk through submitting a reimbursement for a club event — screen by screen, with what happens after you hit submit.
Budgets & reimbursements
Track your community's budget
A period budget, sliced across events, that fills itself in as reimbursements are approved — so the board can always answer what's left without a side spreadsheet.
Run reimbursements as treasurer
Set up the no-login reimbursement form, review each request with its receipts in view, and send packets to whoever writes the checks.
Your club program
Set the rules for your neighborhood's clubs
Decide who approves new clubs, what their organizers agree to, what they're handed on day one — and how you end an affiliation that isn't working.
Give your clubs a budget to draw on
Set aside money for club events — so much an event, so many a month, first come first served — and let clubs claim it themselves without asking you each time.
Event day
Can't find what you need?
Send us a message and a real person will reply to your email.