1. Who we are and what these terms cover
NeighborlyEvents ("we", "us") is operated by Nicholas Schiavi, a sole proprietor doing business as NeighborlyEvents in California. These terms govern your use of the NeighborlyEvents website at neighborlyevents.org, the NeighborlyEvents mobile app, and the services they provide (together, the "Service").
The Service helps neighborhood associations, HOAs, clubs and their organizers run community life: publishing events, taking RSVPs and paid registrations, collecting club dues, coordinating volunteers, sending logistics email and push notifications, and keeping the records that go with all of that. Payments run through Stripe; the fee schedule and payment mechanics are published at How the money works, which forms part of these terms.
By using the Service you agree to these terms and to our Privacy Policy. If you use the Service on behalf of an association, club, management company or other organization, you confirm that you have authority to bind it, and "you" means that organization.
2. Accounts
There is no separate sign-up step. An account is created when you do something that needs one — RSVP, sign a petition, start a club, accept an organizer invitation — and you sign in with a one-time link or code sent to your email address. Keep control of that mailbox: anyone who can read it can sign in as you. Organizers may set a password in addition to the link.
You must give us accurate information, and you must be at least 18 years old to organize events or collect money through the Service. Organizers are responsible for the people they add to their team and for what those people do in the console.
3. Your community's data
You own your data. The content you and your members put into the Service — events, registrations, rosters, messages, photos, documents, poll and petition responses — belongs to the community that created it. You grant us the license needed to store, display, transmit and back it up in order to run the Service for you, and for no other purpose.
We do not sell it and we do not show ads. The Service contains no advertising and no third-party analytics or advertising trackers. The Privacy Policy lists the providers that process data on our instructions.
You can take it with you. The neighborhood owner (or a club's organizers) can build a whole-community archive — every event, registration, member, roster, dues record, poll, reservation and acceptance as CSV with a manifest — from the console, on every plan including the free one. The Continuity memo describes the archive and how long we keep data after an account or community closes.
Your members' privacy is your responsibility too. You must have a lawful basis for the member information you upload (for example, an association roster), and you must use the messaging tools for the community's own logistics — never for third-party marketing.
4. Acceptable use
Do not use the Service to break the law; to harass, threaten or discriminate against anyone; to send unsolicited bulk messages; to distribute malware; or to scrape or resell information about other people. Do not attempt to access another community's data or to probe or disrupt the Service. Organizers must not misrepresent an event, its host, or how money collected will be used.
We may suspend or remove content or accounts that violate this section. We will tell you when we do, unless doing so would be unlawful or would put people at risk.
5. Fees and payments
Subscription plans are priced on the pricing page and billed by NeighborlyEvents through Stripe, monthly or yearly. Ticket sales and club dues carry a platform fee that is deducted from your payout; the attendee always pays the price you set. The complete fee schedule and the mechanics — payouts, refunds, chargebacks, taxes — are published at How the money works. Free events and free RSVPs never carry a fee.
To collect money through the Service you must complete Stripe Connect onboarding and remain in good standing with Stripe, whose Connected Account Agreement also applies to you. You are responsible for the taxes that apply to money you collect (see the tax section of How the money works).
6. Refunds and cancellation
Subscriptions. Cancel any time from your console. Your plan stays active until the end of the period you have paid for and does not renew. We do not refund the unused part of a billing period. Free trials that require a card are not charged if you cancel before the trial ends.
Event tickets and dues. Refunds to attendees and members are issued by the organizer, not by NeighborlyEvents; each organizer sets and publishes their own refund policy for their events. When an organizer issues a refund through the Service, the attendee receives the full amount they paid and the platform fee on that order is reversed as well. When an organizer cancels an event and refunds every registration at once, attendees still receive the full amount, but the platform fee on those orders is retained to cover payment-processing costs. Organizers can issue refunds through the Service from the moment of purchase until 30 days after the event ends; later refunds are handled by NeighborlyEvents support at the organizer's request. Nothing in the Service issues a refund automatically: if an organizer cancels an event, the organizer must refund each registration.
Chargebacks. If a cardholder disputes a charge with their bank, the process described under Chargebacks in How the money works applies.
7. Plan terms, grandfathering and changes to fees
Plan prices and entitlements are versioned. When we change a plan, existing subscribers stay on the version they subscribed to — price and features — for as long as that subscription remains active; only new subscriptions take the new version. This is how the plan catalog is built, not a promise layered on top of it.
We will give at least 60 days' written notice before a change to the published ticket or dues fee schedule takes effect, and no fee change is ever applied to money already collected. An agreement negotiated with a specific community may state different fee terms; where it does, the signed agreement governs.
8. Term and termination
You can stop using the Service at any time. Members can delete their account from the mobile app or by request; organizers can close their community by contacting us. We may suspend or terminate your access if you materially breach these terms and do not cure the breach after notice, or immediately where the breach is unlawful or endangers others.
If NeighborlyEvents itself winds down, we will give at least 90 days' notice and provide a full export of your community's data before the Service closes, as set out in the Continuity memo.
9. Availability and changes to the Service
We work to keep the Service available and improve it continuously. Our availability target is 99.9% in any month, measured at the application and excluding planned maintenance that we announce in advance and carry out outside peak hours. The target is a goal, not a guarantee: on self-serve plans we do not promise uninterrupted or error-free operation, and there is no service credit or other remedy for missing it. A negotiated agreement may include a service-level commitment with defined credits. We may add, change or retire features. If we retire a feature that a paid plan relies on, we will give reasonable notice.
10. Disclaimers and limitation of liability
The Service is provided "as is" and "as available". To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We are not a party to the events organized on the Service and are not responsible for their conduct, safety or refunds beyond the mechanics described in these terms.
To the fullest extent permitted by law, our total liability to you for any claim arising out of the Service is limited to the amount you paid us in the twelve months before the claim arose, and we are not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, data or goodwill.
11. Indemnity
You will defend and indemnify us against claims arising from content you post, events you organize, money you collect, or your breach of these terms or of applicable law.
12. Governing law and disputes
These terms are governed by the laws of the State of California without regard to its conflict-of-laws rules. Any dispute arising out of these terms or the Service will be brought in the state or federal courts located in Orange County, California, and both sides consent to their jurisdiction.
13. Changes to these terms
We may update these terms. Material changes are announced to organizers by email at least 30 days before they take effect, and every change is recorded in the change history at the bottom of this page with its version number and date. Continuing to use the Service after a change takes effect means you accept it.
14. Contact
Questions about these terms: [email protected].