Where the fee comes from
The platform fee is taken out of the organizer's payout. The attendee or member pays exactly the ticket price or dues amount you set — nothing is added at checkout. Stripe's card-processing cost (2.9% + $0.30 per charge) is paid by NeighborlyEvents out of the platform fee, never charged to you or your attendees on top.
The fee is calculated per order when the payment is captured, and the amount actually withheld is recorded on the registration or dues payment, so a later change to the schedule never touches money already collected.
One schedule on every plan
The schedule above applies on the free plan and on every paid plan alike; paid plans buy tools, not lower rates. The one exception is an agreement negotiated and signed with a specific community, which may state its own fee terms — where it does, the signed agreement governs.
Free events are free
Events with $0 tickets, RSVP-only events and volunteer sign-ups carry no fee at all, on every plan, with no limit on how many you run.
How you get paid
To collect money you connect a Stripe account to your community or club through Stripe Connect (an "Express" account, in Stripe's terms). Stripe handles identity verification and bank details; NeighborlyEvents never sees your bank account.
Tickets and dues. Each payment is processed as a single charge that is routed to your connected Stripe account at the moment it is captured, with only the platform fee kept back. The money lands in your Stripe balance immediately; it does not sit in a NeighborlyEvents account. Stripe then pays your balance out to your bank on its standard schedule for your country (in the United States, a rolling two-business-day schedule by default); you can change the payout schedule or request instant payouts from your Stripe dashboard.
Partner events. Events that split revenue among several payees — vendors, a host neighborhood, a club — work differently: attendee payments are collected on NeighborlyEvents' Stripe account and held there, then settled to each payee by transfer after the event ends. Settlement runs automatically once an event is over, and the organizer's payee list determines who receives what. Until settlement, those funds are held by NeighborlyEvents.
Refunds
Refunds are issued by the organizer from the registration or dues page in the console, or by NeighborlyEvents support at the organizer's request through the same ledger — NeighborlyEvents does not decide who gets a refund. When a refund is issued:
- the attendee receives the full amount that was actually charged (a discount applied at purchase is respected, and a price change after purchase is irrelevant);
- the platform fee on that order is reversed too, so the refund costs your payout nothing beyond returning the ticket price;
- Stripe does not return its processing cost on a refund, and NeighborlyEvents absorbs it;
- the attendee is emailed a confirmation and sees the money on their statement within five to ten business days.
When an organizer cancels an event and refunds everyone at once, attendees still receive the full price, but the platform fee on those orders is not returned to the organizer's payout: it covers the card-processing cost Stripe keeps on every refund, so a cancellation is not a cost to NeighborlyEvents and the organizer bears the fee on the cancelled tickets.
Refunds through the console are available from the moment of purchase until 30 days after the event ends. After that, contact support: an exception is issued through the same ledger and the attendee receives the same confirmation.
For partner events — events whose revenue is split among vendors and a host — refunds through the console close once the event has been settled to its payees. An exception issued by support after settlement comes out of NeighborlyEvents' balance and is not clawed back from those payees.
Chargebacks
A chargeback happens when a cardholder disputes a charge with their bank instead of asking you for a refund. Because ticket and dues charges settle through NeighborlyEvents' Stripe account, the dispute is filed against NeighborlyEvents, and NeighborlyEvents submits the response to the card network. Here is what happens:
- Stripe notifies us, and the card network holds the disputed amount while it decides — typically several weeks.
- We record the dispute, email the organizer with the reason and the evidence deadline, and hide the Refund button on that order while the dispute is open.
- The organizer replies with what only they have — the registration confirmation, the check-in record, messages with the attendee, their published refund policy — or tells us to concede.
- We file the response. When the card network decides, we email the organizer the outcome.
If the dispute is won, nothing changes. If it is lost, the card network returns the amount to the cardholder and charges a dispute fee. Today NeighborlyEvents absorbs both the returned amount and the dispute fee, and the organizer's payout is not adjusted. If dispute volume ever makes that unsustainable, the policy changes only with the notice described under changes to the fee schedule below.
Changes to the fee schedule
We will give at least 60 days' written notice to every organizer with a connected Stripe account before a change to this schedule takes effect. A change never applies to money already collected. Subscription plan terms are versioned separately: existing subscribers keep the price and entitlements they signed up for.
Taxes and reporting
Who is the merchant. Ticket and dues charges are processed on NeighborlyEvents' Stripe account and routed to your Stripe Express account as described above.
Form 1099-K. Stripe's 1099 reporting is not enabled for NeighborlyEvents' connected accounts today, so no 1099-K is issued to your organization through the platform. Under current federal rules a 1099-K is required only when a payee receives more than $20,000 across more than 200 transactions in a calendar year; NeighborlyEvents will enable Stripe's reporting before any community approaches that threshold and will tell the community in advance. Some states set lower thresholds. Your organization remains responsible for its own tax filings, and every payment is available to you in the console and in the whole-community export.
Sales tax. NeighborlyEvents does not calculate, collect or remit sales tax on tickets or dues. Whether your event tickets or membership dues are taxable depends on your organization and your state; that determination, and any collection, is yours. Nothing on this page is tax advice.
Records. Every registration and dues payment keeps the amount charged, the platform fee withheld, refunds and dispute history. Organizers can export registrations per event as CSV, and the financial summary for an event shows gross, fees, refunds and net.
Subscription billing
Plans are billed by NeighborlyEvents through Stripe Checkout, monthly or yearly, to the card of whoever completes checkout. You can cancel any time; the plan stays active until the end of the paid period and does not renew, and unused time is not refunded. Card-up-front trials are not charged if cancelled before the trial ends. Subscription charges are separate from your connected Stripe account — they never touch your ticket or dues money.