Work the waitlist and approval holds

Event capacity, in the Capacity part of Event Details on the event's edit form, is the most tickets people can take. Once they're gone, new sign-ups go on the waitlist automatically, unless the event has Unlimited capacity, or Auto-close registration is set to close the event at capacity instead. Raise the capacity and save, and people come off the waitlist in order to fill the new seats. Those limits are for attendees. You and your fellow organizers aren't held to them: a registration you add or edit by hand goes through even when the event or a volunteer role is full, and the confirmation tells you it went over.

Auto-promote from waitlist, under the capacity fields, decides what happens when someone cancels. With it on, the next person on the waitlist gets the freed spot straight away and an email saying so. With it off, the spot stays open until you promote someone yourself. On a paid event, the person promoted gets an email asking them to pay within 24 hours, and their registration shows as payment required, with its Pay by time, until they do. If they don't pay in time, the spot is released to the next person on the waitlist and they get an email saying so.

The Waitlist Management tab on the event's page shows the waitlist in order: when each party joined, their name and email, how many tickets they want, and their sessions if the event has them. The tab's badge counts the registrations waiting, and View details opens any one of them. Line order is first come, first served, except that people with a tag rule to promote them first go to the front.

Release Waitlist (or Manage Waitlist, once you've released before) opens Manage Waitlist Capacity. Tickets to promote from waitlist adds that many seats just for the waitlist, and suggests exactly what the current waitlist needs. Leave Immediately promote people from waitlist ticked to promote and notify people now. Untick it to add the seats and promote later. On events with several ticket types or sessions, Promotion Filters let you promote only, say, people waiting for Saturday's session. Waitlist Preview shows who will get in, and Capacity Impact shows the numbers before and after. Then press Add Capacity & Promote.

When an event checks addresses against your boundary, a registration from outside it keeps its spot but doesn't get its confirmation until you decide. A yellow banner on the event page counts them, and Review Pending Approvals opens the list with each person's address on a map against your boundary. Approve Registration emails them their confirmation and tickets. Reject & Cancel cancels the registration, lets you write a message explaining why, refunds a paid ticket in full (whatever the event's refund policy says; the platform fee on that order isn't returned to your payout, as with a cancelled event), and offers the freed seat to the waitlist. View History shows every decision made. Collecting addresses and checking them against your boundary depends on your neighborhood's plan; if you need it and the setting isn't available yet, email [email protected].

In the app, Add attendee has an I don't have their email yet option for someone you let in at the table without an email address. They appear in Pending attendees at the top of the event's Registrations tab, with their tickets, phone, note, and who added them. They aren't counted in the registration figures yet. Complete opens Add Registration with their details filled in: add their email and save, and they become a real registration. Remove deletes the pending row and nothing else.