What your neighbors use the app for
A tour of the app from a resident's side, so you can answer their questions: tickets that work offline, changing a registration, clubs, contests, and notification choices.
Where it lives Where it lives: App → Home / My Events / My Clubs
Their ticket works with no signal
Tapping an event under Up next or My Events opens the registration. If they're going, it shows the QR code your door scans, with the confirmation code under it. The app draws the code itself from what it has saved, so it still works at a venue with no signal. After the door scans it, the screen shows when they were checked in, and anything they receive at check-in (a wristband, a meal ticket) is listed under it.
Self-serve handouts such as drink tickets get a Use 1 button: they tap it in line and show the screen at the table.
Wallet, calendar, and small changes
Further down the same screen are the everyday actions. Add to Apple Wallet (Add to Google Wallet on Android) puts the ticket on the lock screen; the same buttons appear in registration emails. Wallet passes are switched on by the NeighborlyEvents team, so if the Wallet buttons aren't showing and your neighbors want them, email [email protected]. Add to calendar saves the event. Manage registration lets them give up tickets or sessions they no longer need without calling you. Cancel registration (or Leave waitlist) frees their spot.
The app only ever reduces. Adding tickets, paying a balance, or anything else involving payment opens the website instead (next step).
Registering and paying happen on the website
This is by design, not a gap. When someone taps Register (or Join waitlist) on an event, the app opens your event's web page inside the app, already signed in, and they finish there with the same form, questions, and checkout as on a computer. When they close it, the app refreshes and the new ticket appears under My Events. So everything you set up for registration on the web applies to app users too.
Add tickets, Pay balance, and Manage on web on a registration open the same way. When someone comes off the waitlist into a paid spot, the app shows the time they need to pay by, and if that time passes unpaid the spot is released to the next person.
Clubs live under My Clubs
My Clubs lists every club they belong to, any open polls (they vote right on the card), and the clubs' upcoming events. From a club's page they can join, pause or leave their membership, and see the club's community links. Browse the club directory finds more clubs and petitions for new ones. Club organizers also get Join requests (approve or decline) and Members on their club's page.
When a club event assumes members are coming, the event shows "I'll be there" and "Can't make it" buttons so they can answer without opening email.
Contests: enter, vote, and find the houses
Open contests appear on Home. A contest's page has Enter this contest (photos from the camera or library, plus video when the contest takes it), Browse entries & vote, Contestant map, and Results. Voting walks through one category at a time and shows the ballot as complete when every category has a vote; votes can be changed until voting closes. The map has a Navigate button for touring the entries in person.
They choose what reaches them
Profile → Notification settings has two parts. Your events & clubs covers their own things: event reminders, club confirm-or-decline, waitlist updates, volunteer shift reminders, host messages, and club polls. Your communities has, for each neighborhood, New event announcements and Upcoming event reminders, plus a switch per event tag, so someone who only cares about family events can turn the rest off. Each switch controls push and email together.
To mute one recurring series, they open any of its events and tap "Mute updates like this". Muted series are listed here to unmute.
The inbox keeps everything
The bell on Home opens the inbox: every reminder, announcement, and team message the app has sent them, newest first, with unread ones marked. Tapping one jumps to the event, registration, or volunteer page it's about, and Read all clears the count. If notifications are off on that phone, a banner at the top says so and offers to turn them on.
Even with every switch off, messages still arrive here. That's why "I never got it" is usually answered by the inbox.
Related guides
Still stuck, or have a different question?
Send us a message and a real person will reply to your email.