Get paid and manage your subscription

There are two things here that are easy to mix up. Payouts are your neighborhood's own Stripe account, where money from tickets and dues lands before going to your bank; you set it up under Financial. Your subscription is your neighborhood's plan with NeighborlyEvents, billed separately to whoever completes checkout; the owner manages it under Settings → Subscription. Free events need neither.

Open Financial; until payouts are connected, the sidebar shows an amber dot beside it. On the Payouts tab press Connect Bank Account and you're sent to Stripe to enter your organization's details and the bank account to pay into. Stripe returns you to the Payouts tab. If it still needs something, you'll see Finish setting up your Stripe account with Charges enabled and Payouts enabled marked Yes or Pending review, and a Continue Stripe Onboarding button to pick up where you left off. Until both are enabled, an event with a priced ticket can't be saved. Paid tickets also depend on your neighborhood's plan; if you need them and they aren't available yet, email [email protected].

NeighborlyEvents publishes one fee schedule on its Pricing page, and it's the same on every plan, free or paid. Free events never carry a fee. On paid tickets and dues, attendees pay exactly the price you set, and the platform fee comes out of your payout; Stripe's own card processing is included in that fee rather than added on top. Your Subscription page shows the fee that applies to you on its Ticket sales platform fee line; Platform default (tiered) there means the published schedule.

Settings → Subscription is in the sidebar for owners only. Current plan names your plan, its price, and its status, then lists what it includes and what you've used: Blast emails this month, Ticket sales platform fee, Clubs allowed, and Organizer seats. If a paid checkout was started but never finished, a notice here explains that the community runs on Free plan terms until payment lands, with a button to complete it.

Below your current plan, Choose a plan (or Try a plan free while your community still has its trial) lists each plan with what it includes. Community plans are sized by household count, so if you haven't entered yours, the page asks for it first. A trial is a real subscription: you add a card with Stripe and nothing is charged until it ends. We email you three days before, you can cancel from this page with no charge, and each community gets one trial on whichever plan it picks.

A paid plan has a Cancel at period end button (Cancel before the trial ends during a trial). The plan keeps working until the period or trial runs out, then the community moves to the Free plan. Nothing is deleted: your events, registrations, clubs, and history all stay, and you can subscribe again from the same page later.