Send automatic reminders before an event
Choose which reminders go out before your event, whether each one is an email, an app push, or both, and what they say.
Where it lives Where it lives: Event → Edit → Automatic Reminders
Turn reminders on for the event
Automatic reminders go to confirmed registrants, the people whose registration is an RSVP; the waitlist doesn't get them. Open the event's edit page and expand Automatic Reminders, then tick Enable automatic reminders. Send me a preview before reminders go out emails you about a day before each one, so you can catch a stale detail while there's still time to fix it.
Reaching neighbors who haven't registered is a different tool: Community notifications, in the next guide.
Pick each reminder's timing and channel
Under Which reminders to send, and how, each row is one timing: 1 week, 3 days, 1 day, 3 hours, and 1 hour before, plus Day of event, which goes at 8 AM in the event's time zone. Tick Email, Push, or both on each row, for example an email a week out and a day out, then a push on the day. Add email times and Add push times take your own hours before the start, up to 8 weeks out. The last row, 30 minutes before, with check-in code, is an app push that sends when check-in is on.
Push only reaches registrants who use the NeighborlyEvents app with notifications on. Anyone without the app only gets the email rows, so keep at least one email.
Say something, then preview the real email
Custom Message replaces the default reminder text; leave it blank for the standard two lines. Either way the email carries the event details, check-in QR code, and manage link underneath. Preview Reminder Email shows the actual email a sample attendee gets, with a pill at the top that changes per reminder (In 1 week, Tomorrow, Today). Send Test Reminder Email sends one to any address you type, filled in from a real registration.
Parking, what to bring, and which entrance to use are the details people look for in a reminder. Put them in the custom message.
See what's scheduled
Once the event is saved, Scheduled Reminders lists each email reminder with the date and time it will go out, marked Pending or Sent. Change the event's date or time and every pending reminder moves with it. A reminder whose moment has already passed is skipped rather than sent late, and you can still send a message by hand from the Messages tab at any time.
If the NeighborlyEvents team reviews mass push for your neighborhood, push reminders wait for that review like any other mass send. If one is held longer than you expect, email [email protected].
Set the defaults every new event starts with
In Settings → Neighborhood → Community notifications, Defaults for new events decides what a new event's Automatic Reminders section opens with: whether Automatic reminders on is ticked, and the same timing grid with its Email and Push columns. Organizers can still change it per event, and events that already exist keep their own settings. Events hosted by your affiliated clubs start from these defaults too.
Set this once to what you'd pick for a typical event, so a new event is right without anyone opening the reminders section.
Related guides
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